2019 Student Paper Prize

The winner of the Seventh CORS Queueing SIG Annual Student Paper Prize is Eugene Furman from York University, supervised by Adam Diamant, with the winning paper titled "Customer Acquisition and Retention: A Fluid Approach For Staffing" submitted to Management Science in 2018. This paper is chosen for the prize for effectively combining ODE and integer programming to determine optimal staffing levels for multi class queueing networks in time-varying environment. The selection committee members are Drs. Gennady Shaikhet (Chair), Opher Baron, and Daniel Ding.